Social media is a crucial marketing tool to help you make connections, rapidly build your business’ online platform and get your message out. Just about every business should be using social media in some capacity. Social media sites allow you to interact with clients, customers, competitors, critics, employees, prospects and referral sources. Through the user-generated content of social networking sites, businesses are able to learn what people are saying about them and to respond to criticism and praise. These sites also make it possible to spread your message to a larger audience than ever before in a quick, cost-effective manner. The keys are choosing the right social media platform(s) for your organization, while developing and committing to a content plan you will use to feed your network with information they will value.
Here are some tips to help your business get its message across:
• Choose Which Sites to Use — With so many social media sites out there, it is important to choose the ones that best suit your business. It is much more effective to actively use a few of these sites than to just be present on all of them. Popular social media sites include Facebook, Twitter, YouTube, LinkedIn, FourSquare, Flickr and MySpace. Research these sites and others to decide which ones are right for your business. As a general rule, if you’re in B2B (Business-to-Business), use LinkedIn. If you’re trying to reach the general public with your services, then consider using Facebook and Twitter.
• Create a Memorable Logo/Username — Pick a username that is available on all or most of the major social media sites. Develop a logo to complement your business name, not overshadow it. Use the logo in your profiles and websites.
• Know and Target Your Audience — First, determine who your target audience is. Using social media sites, post relevant content that your clients and prospective customers will find useful and interesting. Use your social media sites as a valuable tool for your audience rather than merely for your business’ self-promotion.
• Advertise to Your Target Audience — Advertisements on Facebook, MySpace and YouTube micro-target based on demographics, age, interests and location. Facebook ad campaigns, in particular, are highly targetable and effective. Facebook captures postings to create analytical data of what members have as listed interests. This data can be used to target market certain keywords.
• Build Business Contacts — LinkedIn, for example, is a business-oriented service that allows members to network and gather professional contacts. Users can find potential clients, search for jobs, land deals and get professional introductions. Creating a LinkedIn profile for your business is a great way to put your company on the map in your industry. You may also upload your existing contacts from Outlook or a CSV file to LinkedIn and Facebook.
• Interact — Follow up quickly to every comment or direct message on your social media sites. Make friends and treat your connections respectfully. Be authentic and actively participate in the conversation. Remember, you are setting the tone for your business through every conversation and post online. Always encourage people to contact you.
• Don’t Forget About Content — Content is far more important than technology or design. Write exceptional articles, recommendations and blog posts and load them with keywords so they are easily found. The text and quality of the content on your sites is what compels people to stay and return. It should be organized, well-written and complete with easy ways to link to information. Excellent content is easily and quickly spread on social media sites and search engines. Think about the type of ongoing content you can generate that relates to your organization and builds upon its credibility and expertise.
• Track Your Social Media Success — Be aware of how effective your social media profiles and websites are. Compete.com allows users to compare the estimated traffic to their site against that of their competitors. Twitter.Grader.com will run your business’ Twitter profile through and compare it to each competitor. This allows you to not only measure your own business’ online success, but to keep track of your competition.
• Don’t Slack Off — Social media is a long road and a way of doing business, not a campaign. Your social media marketing success requires commitment and long-term support. Actively update your pages with news, conversation and multimedia, such as videos and photos, to stay at the top of search engine results.
This is the first in a series of articles to be followed by closer examinations of Facebook, LinkedIn and Twitter.
Visit The Public Relations and Marketing Group’s website here for examples of social media performed on behalf of its clients.